Q
Can my LeakSecure unit be installed outside?
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Yes, only if the LeakSecure unit is installed with a LeakSecure protective enclosure. Ask your installer for more information about the requirements for outdoor installations.
Q
I got an Unable to Complete Leak Test alert. What should I do?
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This alert means your device measured a pressure drop in your plumbing while the valve was closed. You can run a manual Leak Test from the app at any time to see if the test passes. If the alert keeps coming back, check for signs of a leak and contact your installer.
Q
How do I add a new customer location in the PRO app?
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From the PRO app home screen tap Add New Customer, enter the customer details, then add the location, its plumbing details and the device. The PRO App User Guide walks through each screen.
Q
Where do I start a return?
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Use Start an RGA Return in the Support ticket section of this page. You can also work through the wholesaler you purchase from.
Q
How do I run a manual Leak Test?
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Open the LeakSecure app, choose your device and from the device details screen select Leak Test. The test takes about two minutes and the result shows in the app.
